Privacy Policy

Last updated July 7, 2026

This policy explains, in plain language, what Spanio collects, why, who helps us process it, and — just as importantly — what we will never do with it. Spanio (“we,” “us”) is a lifestyle-habit web app at spanio.app, operated by [ENTITY NAME] (currently a sole proprietorship pre-incorporation). Questions live at support@spanio.app.

The short version

• We collect only what runs the product: your account details, your habit answers, your results, and the fact that you pay.
• We never sell your data. We never share your habit answers with advertisers. We never send your answers to analytics.
• You can export everything, or delete your account and all of it, in one tap.

What we collect

• Account details — your email and, if you give it, your first name. Handled by our authentication provider, Clerk.
• Your habit answers — the lifestyle responses you give in the assessment (sleep, movement, food, drinking, stress, connection, and similar). We treat these as sensitive.
• Your computed results — the estimates and habit plan the engine builds from your answers, saved so your trajectory is there when you come back.
• Payment status — whether you have an active membership, your renewal date, and the last four digits and card type Stripe shows us. We never see or store your full card number — Stripe handles that directly.
• Basic usage analytics — which pages and steps get used, so we can fix drop-off. This is cookieless (PostHog) and carries no health answers and no card data.
• Technical error data — when something breaks, a crash report (Sentry) so we can find the bug.

Why we collect it

To run the service you asked for: to compute your number and plan, keep you signed in, take payment, email you the things you expect (your results, a receipt, a re-score reminder), and keep the app working. That’s the whole list.

Who processes it for us

We use a small set of trusted service providers, each handling only the slice of data it needs to do its job:

• Clerk — sign-in and account management (your email and name).
• Stripe — payments and subscription billing (your card, held by Stripe, never by us).
• Supabase — the database that stores your answers and results.
• Vercel — hosting the app.
• PostHog — cookieless product analytics (no health answers, no card data).
• Sentry — error monitoring.
• Resend — sending transactional email (results, receipts, reminders).
• Meta (Pixel & Conversions API) — on our public funnel pages only (the landing, assessment, and free-reveal pages), so our ads reach the right people. See the next section for exactly what Meta gets — and doesn’t.

Advertising, and the line we hold

We run ads, and we measure whether they work. On our public funnel pages only — never inside the member app — the Meta Pixel and Conversions API report a few standard events (page view, assessment completed, checkout started, purchase). To match those events to an ad, Meta receives a hashed (scrambled) version of your email and nothing more.

Meta never receives your habit answers, your number, or your plan. The moment you’re a member, the ad tools are gone — members are not ad inventory.

What we never do

• We never sell your personal data — for money or anything else.
• We never share your habit answers with advertisers.
• We never send your habit answers to our analytics tools.
• We never put a marketing tracker inside the member app.

How long we keep it

We keep your account, answers, and results for as long as your account exists, because your trajectory over time is the product. When you delete your account, we delete them (see below). We keep minimal billing records for as long as tax and accounting law requires, and cookieless analytics is aggregated and not tied to your identity.

Your controls — access, export, delete

These are real, not gestures. Delete: from your settings, one tap removes your account and everything with it — your answers, your results, your history — and cancels any active subscription. It is a genuine hard delete, not a hidden archive.

Access and export: email support@spanio.app and we will send you a copy of your data, or delete it on request. A person reads that inbox.

Where you live: US, UK & EU

Spanio is a US-focused service, and your data is processed in the United States. If you’re in the UK or the EU, you also have the right to access, correct, export, delete, or restrict the use of your personal data, and to object to certain processing. We rely on your consent and on the need to perform our contract with you as the bases for processing. Exercise any of these by emailing support@spanio.app; you also have the right to complain to your local data-protection authority.

Children

Spanio is for adults. You must be 18 or older to use it. We do not knowingly collect data from anyone under 18; if we learn we have, we delete it.

Changes to this policy

If we change this policy, we’ll update the date at the top, and for anything material we’ll tell you by email or in the app before it takes effect.

Contact

Anything at all: support@spanio.app.

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